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Albert Barneto's Articles in Small Business Advice
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Hiring Talent: Michael Jordan vs. Myself
Hiring for "Signature Service"
The importance of hiring natural talent to be the face of your restaurant and the process of hiring employees that are passionate about service.
Dealing With Customer Complaints - B.L.A.S.T
In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains... and the battle begins!
Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints.
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