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Ed Sykes's Articles in General Business
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Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service
The following are five secrets to resolving a customer service situation and creating a great customer service experience:
Check Yourself for Outstanding Customer Service
The following are three ways to “check yourself” to give outstanding customer service:
Five Secrets to Creating a “Goal” Medal Life – Part II
Let’s go over these goal setting five secrets again and see how you can apply them:
Customer Service Techniques: Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service
program and broke for lunch. Knowing that the restaurants
in the area left much to desire as far as service I gave the
students an extra fifteen minutes for lunch.
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